By making a payment to VanguardAdSystems, the client acknowledges that funds may be used for multiple purposes, including but not limited to advertising platform spend, account balance top-ups, campaign funding, partner settlement, payment processing, infrastructure, operational handling, compliance review, and service delivery.
Ad Spend Is Non-Refundable Once Spent
Any amount that has already been spent, delivered, consumed, deployed, charged, committed, or used on advertising platforms is strictly non-refundable.
This includes, but is not limited to, ad spend used on platforms such as Meta, Facebook, Instagram, Google, TikTok, or any other third-party advertising platform or traffic source.
Once funds have been deployed into advertising activity, VanguardAdSystems cannot reverse, recover, or refund those amounts. Advertising platforms may charge in real time, after delivery, through delayed billing, or through reconciliation processes. For this reason, funds may be considered spent or committed even if the final platform invoice, dashboard update, or balance display has not yet fully reflected the charge.
VanguardAdSystems is not responsible for refunding amounts that have already been spent, consumed, committed, or charged by any advertising platform, partner, payment provider, or third-party service provider.
Available Client Balance
If a client has funds remaining in their available balance that have not yet been spent, committed, reserved, allocated, reconciled, or used for advertising activity or service delivery, the client may request a refund of that unused available balance.
An available balance means the portion of client funds that remains unused after accounting for:
- advertising spend already delivered or charged;
- pending platform charges;
- campaign budgets already allocated;
- funds reserved for active or scheduled campaigns;
- partner or platform reconciliation;
- processing fees;
- operational costs;
- unpaid service fees;
- chargebacks, disputes, or negative balances;
- any deductions permitted under this Refund Policy.
VanguardAdSystems will review the available balance before approving any refund. The balance displayed or estimated at any given time may not always reflect the final refundable amount, especially where third-party platforms, ad accounts, partner systems, delayed invoices, or payment providers are still processing charges.
No-Questions-Asked Refund of Unused Available Balance
Clients may request a refund of their unused available balance at any time.
Where the funds have not been spent, committed, reserved, or allocated, VanguardAdSystems will generally refund the remaining available balance without requiring the client to provide a reason for the request.
However, all refunds remain subject to verification, reconciliation, fraud prevention checks, compliance review, pending platform activity, payment processor rules, and operational deductions described in this Refund Policy.
A refund request does not automatically mean that the full payment amount is refundable. Only the confirmed unused available balance may be eligible for refund.
Pending, Reserved, or Committed Funds
Certain funds may not be immediately refundable if they are pending, reserved, allocated, or committed to an advertising campaign, ad account, platform balance, partner account, or operational process.
Funds may be temporarily held or delayed where:
- campaigns are active or recently paused;
- ad platforms have not finalized billing;
- platform dashboards are delayed or inaccurate;
- ad account balances are being reconciled;
- partner systems require manual confirmation;
- payments are still settling;
- suspicious, unusual, or disputed activity is detected;
- there is a pending chargeback, dispute, or fraud review;
- technical errors, bugs, or platform-side delays affect balance visibility.
In these cases, VanguardAdSystems may wait until the relevant platforms, partners, systems, or payment providers have completed reconciliation before determining the final refundable balance.
Third-Party Platforms and Partner Issues
VanguardAdSystems may rely on third-party advertising platforms, ad accounts, payment processors, infrastructure providers, agency partners, technical providers, and other operational partners to deliver services.
The client understands that third-party platforms may experience bugs, delays, account restrictions, billing issues, spending delays, incorrect balance displays, policy reviews, failed payments, delayed settlements, or reconciliation errors.
VanguardAdSystems is not responsible for losses, delays, deductions, balance changes, or non-refundable amounts caused by third-party platforms, partner systems, payment providers, banking rails, crypto networks, or advertising account issues outside of VanguardAdSystems' direct control.
Where possible, VanguardAdSystems will make reasonable efforts to verify balances and process eligible refunds, but no refund will be issued until the final available balance has been confirmed.
Service Fees and Operational Costs
Service fees, management fees, setup fees, processing fees, infrastructure fees, compliance costs, partner fees, account access costs, consulting fees, technical costs, or any other already-used operational costs are generally non-refundable unless otherwise agreed in writing.
If a payment includes both ad spend and service-related charges, only the unused and refundable portion of the available ad balance may be eligible for refund.
VanguardAdSystems may deduct any earned, incurred, or outstanding fees before issuing a refund.
Payment Processing Fees
Payment processing fees charged by banks, card processors, crypto networks, payment gateways, stablecoin providers, currency conversion services, or any other payment infrastructure may be non-refundable.
Where a payment provider, bank, card network, or crypto network deducts fees from the original payment or refund transaction, VanguardAdSystems may deduct those fees from the refundable amount.
Refunds may be issued using the original payment method where possible. If this is not possible, VanguardAdSystems may request an alternative refund method, subject to verification and approval.
Chargebacks, Disputes, Abuse, and Fraud
If a client opens a chargeback, payment dispute, fraud claim, or payment reversal request, VanguardAdSystems may pause any refund processing until the matter is fully resolved.
VanguardAdSystems may deduct any fees, penalties, negative balances, legal costs, dispute costs, or administrative costs caused by chargebacks, fraudulent activity, abuse, misrepresentation, or violation of our terms.
Refunds may be refused, delayed, or reduced if VanguardAdSystems reasonably believes that the request is connected to fraud, abuse, payment manipulation, unauthorized access, platform misuse, policy violations, or an attempt to recover funds already spent on advertising.
Refund Timing
Refund timing may vary depending on the payment method, banking rails, payment provider, crypto network, advertising platform reconciliation, partner confirmation, compliance review, and internal operational processing.
VanguardAdSystems will aim to process eligible refunds within a reasonable timeframe after the refundable available balance has been verified.
However, refund timing is not guaranteed. Delays may occur due to:
- bank processing times;
- payment provider checks;
- blockchain congestion;
- platform billing delays;
- partner reconciliation;
- compliance or fraud review;
- incomplete refund details;
- public holidays or banking delays;
- unresolved disputes or account issues.
VanguardAdSystems is not responsible for delays caused by banks, payment providers, crypto networks, advertising platforms, partners, or other third parties.
Currency, Crypto, and Conversion Differences
If a client paid in one currency and receives a refund in another currency, the final refunded amount may differ due to exchange rates, conversion fees, banking fees, crypto price movement, network fees, or payment provider spreads.
If a payment was made using cryptocurrency, stablecoins, or other digital assets, refunds may be calculated based on the amount received, the settlement value, or another reasonable method determined by VanguardAdSystems.
Network fees, gas fees, exchange fees, and wallet-related costs are non-refundable.
Deductions From Refundable Balance
Before processing any refund, VanguardAdSystems may deduct:
- ad spend already used or committed;
- unpaid service fees;
- payment processing fees;
- partner or platform fees;
- chargeback or dispute costs;
- negative ad account balances;
- operational costs already incurred;
- currency conversion costs;
- crypto network fees;
- fraud, abuse, or compliance-related costs;
- any other amount owed by the client to VanguardAdSystems.
Only the remaining confirmed available balance, after applicable deductions, may be refunded.
How to Request a Refund
To request a refund, the client must contact VanguardAdSystems through the official support channel used during onboarding.
The request should include:
- the client name or account identifier;
- the payment reference or transaction ID;
- the amount requested for refund;
- the preferred refund method;
- any relevant wallet, bank, or payment details if requested.
VanguardAdSystems may request additional information to verify identity, ownership of the payment method, remaining balance, or refund destination.
Refunds will only be issued to verified clients or approved payment destinations.
Final Refund Determination
VanguardAdSystems will review each refund request based on the actual available balance, platform data, partner reconciliation, internal records, payment history, and applicable deductions.
VanguardAdSystems' determination of the refundable available balance will be based on the information reasonably available at the time of review.
If additional charges, platform costs, disputes, or deductions are discovered after a refund request is submitted, VanguardAdSystems may adjust the refund amount accordingly before processing.
Policy Updates
VanguardAdSystems may update this Refund Policy from time to time.
Any updates will apply from the date they are published on our website or otherwise communicated to clients. Continued use of our website or services after an update means the client accepts the updated Refund Policy.